PRIVACY POLICY

At Royal Hair Vietnam, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Contact information (email address, phone number, shipping address)
  • Payment details (processed securely via third-party payment providers)
  • Order history and transaction details
  • Product preferences and customization requirements
  • Communication records (emails, messages, customer support inquiries)

We may also collect non-personal data such as browser type, IP address, and website usage behavior through cookies.

2. How We Use Your Information

Your information is used for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer service and after-sales support
  • Managing transactions and delivery
  • Improving our products, services, and user experience
  • Sending order updates and service-related communications
  • Sending promotional content (only if you opt-in)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic and performance
  • Remember your preferences for future visits

You can choose to disable cookies through your browser settings; however, this may affect certain functionalities of the website.

4. Data Sharing

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment service providers
  • Shipping carriers (DHL, FedEx, UPS, USPS, Royal Mail, etc.)
  • IT and website service providers

All third parties are required to protect your data and use it only for the intended purpose.

5. Data Security

We implement strict security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

  • Sensitive data is encrypted
  • Secure systems and restricted access are applied
  • Regular monitoring and updates are conducted

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce agreements

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data
  • Withdraw consent for data processing

To exercise your rights, please contact us at:
📧 royalhairvn@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites. Royal Hair is not responsible for the privacy practices or content of those external sites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Royal Hair Vietnam
Email: royalhairvn@gmail.com